The symbol PBX systems normally stands for Private branch exchange. This is normally a private telephone network that can be used to in a company or in any organization. Using a PBX system allows people to communicate. People are able to communicate within the organization and also to the people of the outside world. Communication is made possible by using the different channels available in the PBX that include a voice over the IP and the Analog. The Analog or the ISDN, the voice over the IP can be used as the communication channel in the PBX.
There is that connection of many phones while using the PBX phone system. There are free calls for the members of an organization. It also has some other special features that include; transfers, voice mail call recording, the interactive voice menu(IVRS) and also the ACD call queues.
The PBX phone systems are normally available as hosted, or virtual solutions. There are some that can be used as ones one hardware which are in-house solutions. If you want a flexible system then the PBX system is the best. This is because they are using the open standards and also interfaces. There are phones nowadays that are made of hardware that is not expensive and also that can be replaced by a closed system.
A PBX phone system has a lot of benefits which one enjoys while using it. The benefits include it offers centralized control, a PBX system normally offers a Receptionist feature this feature allows all the calls that are coming in to your company’s many phones to be accessed by one number. This means that instead of including a long list of the many individual numbers in an advertisement. A number can just be given out instead of using a lot of numbers.
There is automation in a PBX. An institution does not need to necessarily employ a receptionist so as to answer the many calls. It works in such a way that there is an auto attendant who directs you to dial a particular number.
A flexible routine is also available. while using a normal phone the PBX system features are not possible. If you are invited to another meeting while waiting for an important call in another office. You can just program your phone in such a way that the PBX system will just forward your calls to another phone if you don’t answer the phone for the specified number of rings.
A PBX system also allows the phone to be to have a variable access this means that it is answered by the right person at all times. There is different access in the different extensions while using the PBX control. The system acts as a storage device for all the calls that are made into the organization.